refund policy

TopQualityRx's steadfast endeavor is customer satisfaction where we provide our customers with superior products at honest prices. Bearing that is mind we have the refund and cash back policies. We provide 100% money back for

• Untimely delivery of products
• Delivery of damaged products

Since we take your health very seriously we reship your products free of cost in case of

• Dissatisfaction with our products or services
• Delivery of wrong goods due to an error from our side. Post a check in our database; we will reship the correct products.
• Delivery of damaged products
• Dispatch at a wrong address due to an inaccuracy in our system.

returns

In case of delivery of wrong or damaged products, customer need not return the goods. On placing a request, we will reship the products free of cost.

cancellations

A customer can cancel the order within 24 hours provided it's not been dispatched from our side.

how to obtain refund / reshipment

Opting for refund/reship is simple. Just follow the below mentioned steps-

• Contact customer support via email or the toll free number and state your case.
• Kindly mention the order number and reason for cancellation or reshipment while placing the request.
• Customer support will check the details and trace the order.
• Refund - If the order has not yet been dispatched or dispatched at a wrong address, refund will be initiated.
• Reship - If the request meets the above mentioned criteria, the product will be reshipped.

shipping policy

All orders are processed within 24 hours of placing the order. Orders placed on Saturday, Sundays, and Holidays will be shipped on the next business day. Our customer support department will send you an e-mail instantly after the product is shipped through our Shipping Department. We assure that you would receive the orders within the time limit. In the unlikely event of not receiving the parcel within the stipulated time, contact us ASAP. We will reship the products if the mistake is from our side (Please refer our Refund Policy).

shipping methods

• Order must be shipped only to a physical address; we don't ship to the P. O. Boxes.
• TopQualityRx reserves the right to change or discontinue this free shipping offer at any time.
• If the order amount exceeds $200, it shall be shipped free of cost via EMS.
• We don't take any responsibility for incomplete or misdirected address entered by the customer. We strongly recommend rechecking the entered address before sending it to us.
• We ship the order only after a final verification from the customer. An E-mail notification is sent to the customer after we dispatched the products from our quality unit.
• Customers need to save this email as they can revert to this email in case of late delivery or to contact customer support for any query.

shipping FAQs

• How can I keep a track on my order?
• Every package that is shipped by the TopQualityRx has a unique tracking number given by the Shipment Company and can be tracked with it.
• Can you guarantee the privacy of my order?
• We value your privacy- Medicines that you order will have a discreet packing, even the person delivering the packet will be unaware of its content.

security policy

At TopQualityRx.com, we give utmost importance to security. We use state of the art security methods to safeguard our website so you can have safe and hassle free online dealings. We safeguard your data with utmost care and assure you that your credit card details and personal information will not be revealed to a third party under any circumstances. TopQualityRx.com is dedicated to enhancing and updating the security measures regularly; keeping it safe against new or advanced threats.

Most security breaches occur when the transactions are getting processed. In order to ensure the security at this stage we have introduced the Secure Socket Layer (SSL) encryption technology that safeguards the entire transaction process. All your sensitive personal information is transferred to Visa through SSL encryption technology. To take care of all the security measures while collecting and transmitting all the sensitive payment information we have adopted a 3D-secure/Verified-by-VISA PCI compliant payment processor, which follows all the latest security methodologies to protect entire process from any of the online security breaches.

Note: we don't collect information about the customer's credit card. It is handled by PCI compliant payment processor. We opted for this payment merchant only after getting assured about their security measurements.

privacy policy

Privacy policy at TopQualityRx.com is efficiently developed to safeguard the personal information customers. We have developed a privacy policy in accordance with the health services and products sold by us.

• No marketing emails - We never send any marketing emails or product promotional emails to our customer. These are used only for purchase related purposes. We will send you an email to inform you about the new products or new services only if you have accepted our offer of promotional letters.
• Assured confidentiality – The customer’s name, e-mail address, mailing address, telephone number, and credit card details are used only to furnish their account details which are used if the customer is not able to place an order. This information is safeguarded using advance technology. None of this will be shared with a third party under any circumstances.
• No Spam - With respect to our privacy policy, we do not reveal your email id with a third party so you do not get unsolicited emails.

prescription policy

Some of the drugs available at TopQualityRx.com require a prescription. After placing an order you can send us the prescription via fax or email. Our prescription policy is given below:

• Prescription medications will be shipped only if a valid doctor’s prescription is provided.
• Only a valid prescription written in English and signed by a licensed doctor will be considered.
• Patients who do not have a prescription can obtain our panel doctor’s consultancy by providing their medical records and answering doctor’s questionnaire. The order will be shipped only if our doctor’s panel approves the same, orders that are not approved will be refunded back.
• The prescription should reach us within 15 business days, failing which your order will not be processed and will be refunded.

You can send us the prescription in the following ways:

• Fax the prescription to 1-888-618-2818 (toll free), or
• Mail the scanned copy of the prescription at: [email protected]

Please make sure to write your name and order number in the mail or fax. Always consult your local physician before ordering prescription drugs online. In case of any queries you can either call us or request a callback and our customer service executive shall get in touch with you. Our toll free number is 1-888-618-2818.